Stormtrooper Help and Frequently Asked Questions
Northolt, Middlesex, London, United Kingdom, UB5 5AW.
Tel: 020 8144 5133 - from within the UK
Tel: 0044 20 8144 5133 - from outside the UK
Tel: 646 233-3353 - United States Helpline
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GENERAL FAQ |
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Will I receive an order confirmation email? |
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Yes, an order confirmation email will be sent to you as soon as you complete your purchase. |
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Can I track my order once I have paid? |
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Yes, as soon as your order is dispatched, you will receive an email with the tracking information for your purchase. |
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General Returns Policy (not including Full Armour Packages) |
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It is important to the Stormtrooper Shop that you are 100% satisfied with your order. If you have any problems with your order, please contact us by email or phone as soon as possible. The purchased item must be returned within 30 days of receipt in its original condition and marked 'RETURN'. Once received we will offer you a replacement or full refund within 7 to 14 days (We do not refund postage and packing charges). Exchanges - If you wish to exchange an item, please return it to us as above, including your order ID and state clearly what you wish the item exchanged for (Please note we do not cover postage on exchanged items). For returns information on Full Armour Packages, please click here>> |
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Are my personal and payment details secure? |
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The information you provide to us will be held on secure Stormtrooper-Costumes.com servers. We only collect information about our users as provided to us during the registration or purchasing process, which you agree to supply to us as accurate. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and Items purchased detail only. You have the right to withdraw your consent at any time. You also have the right to ask for a copy of the personal data we hold on our system. Stormtrooper-Costumes.com does not store your credit or debit card details on its servers, this information is held securely by PayPal. Stormtrooper-Costumes.com does not require you to create a Customer Account before you place an order; account information can be changed or removed by using your login and password. |
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What payment types do you accept? |
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We accept all major international credit and debit cards and we use PayPal to process your payment securely. We also take orders and payments on the telephone and can accept bank transfers. Contact us by clicking HERE |
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When can I expect my order to arrive? |
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Most Small Items Dispatched Within 24 - 48 hours Full Costumes and spare parts 7-14 days Please check the product listing for the delivery time for your specific item. All items are dispatched First Class post or Airmail Courier Worldwide. The Stormtrooper Shop cannot take responsibility for delivery times after we have dispatched your order. Please check the delivery times within the main product description of each product. |
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What if I receive a damaged item or I receive an incorrect item? |
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If you receive a damaged or incorrect item please email us right away by clicking HERE |
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What currency can I use to pay? |
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We display prices in GBP (£), EUR (€), and USD ($). Your final order will be charged in GBP (£). Please note: Prices shown in EUR and USD are estimates relating to the exchange rate for that day, your final payment may differ by a fraction. |
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I have forgotten my password and am unable to log in. |
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If you have forgotten your password, please click the Password Reminder link in the Customer Account area at the top right of the screen and follow the simple instructions. Alternatively please click HERE |
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Why open a Customer Account? |
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We operate under the General Data Protection Regulations (GDPR) which came into effect on 25th May 2018. Account information can be changed or removed by using your login and password. |
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Can I get more information about returns, refunds and cancellations for Stormtrooper Costumes? |
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Further information on all of the above and more can be found HERE. |
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Do you offer payment plans? |
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Yes, we offer simple payment plans. To arrange a payment plan, please contact us by telephone or email by clicking HERE |
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I still have an unanswered question. |
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We would be happy to answer any questions you may have. Please email us by clicking HERE. We endeavour to reply within 24 hours, if not immediately. |
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STORMTROOPER COSTUME FAQ |
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What is included in a Full Stormtrooper Costume? |
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With our Full Stormtrooper Costume you will receive:
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What is included in a Stormtrooper Kit? |
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Our Kit package includes:
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Will buying one of your costumes get me into the 501st? |
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We have created a special page with information on this subject. |
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Do you have a Stormtrooper Costume size guide? |
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Yes. Click here for more Stormtrooper Costume sizing information. |
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What is my Stormtrooper Armour made of? |
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Our armour is made from 2.5mm ABS white plastic. |
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Will my Stormtrooper Armour get sun damaged? |
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The plastic has been treated to protect the whiteness of the armour. However, prolonged exposure to direct sunlight will eventually cause yellowing. |
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How do I clean my Stormtrooper Armour? |
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For general maintenance, we recommend baby wipes. For removing black marks, a small amount of WD-40 can be used. |
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Can the strapping be replaced? |
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Absolutely. After purchasing a suit, we offer free Strapping for Life. Simply tell us what you need, and we will supply it, free of charge. You need only pay for postage. |
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Are your armour parts interchangeable with other Stormtrooper suits? |
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All of our replacement armour parts are compatible with our Stormtrooper Costume. If you did not purchase a suit from us, in general the parts will match, though there may be differences in colour tone and trimming. Please contact us directly for more information by clicking HERE |
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How do I go to the bathroom when wearing Stormtrooper Armour? |
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The bodysuit supplied uses a double zipper system for convenience. To use the toilet while standing, you can undo the crotch plate's strapping and open the lower zip on the bodysuit. The Stormtrooper Armour must be removed when sitting. |
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Do you hire Stormtrooper Costumes? |
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We do not hire or rent out Stormtrooper Armour Costumes or equipment. |
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I still have an unanswered question. |
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Purchasing a full set of replica Stormtrooper Armour is very special and we are here to help. If you have any questions, you are welcome to call us, email us or visit us at our London store where we have a full set of armour on permanent display. To contact us by telephone or email, please click HERE |
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